Mobility Management | Hopelink

Mobility Management

Mobility Management

Hopelink’s Mobility Management team empowers people to change their lives by facilitating access to the community. We do this by (1) supporting the coordination of special needs transportation through cross-sector collaborations to improve transportation services and (2) providing travel education and resources to build awareness of existing transportation options. We work to make it easier for all people to get around King County through innovative, entrepreneurial, collaborative problem solving, especially during times of crisis or disaster.

Hopelink Mobility Management is comprised of several key programs:

  • Travel Programs
  • Mobility Coalitions
  • Emergency Management / Transportation Coordination
  • Special Projects

Hopelink’s Travel Programs serves vulnerable populations including people with disabilities, older adults, low income individuals, and limited English proficiency populations. This program provides education and resources through three travel training programs in King County: Getting Around Puget Sound (GAPS), Travel Ambassadors, and Mobilize! Public Transit Orientation.

One on One Transportation Assistance

Call Hopelink’s Mobility Line to receive one-on-one support with finding transportation options such as local shuttles, volunteer drivers, or medical transportation. Hopelink staff can also assist by navigating public transportation routes and providing individualized trip plans. We recognize that transportation needs are unique to each person and we are there to help our customers find the best, and most affordable options available. The Mobility Line will be open from 8:30am-4:30pm Monday through Friday. If we are unavailable, we will return your call within 48 hours. To learn more about this service, or to get help with transportation, please call us at 425.943.6760 or e-mail us at

Getting Around Puget Sound (GAPS)

This program connects King County residents with information about travel options, increasing independence and mobility. Hopelink staff and GAPS volunteer travel trainers provide one-on-one transportation assistance at community centers, libraries and gathering places. Want to be a Getting Around Puget Sound (GAPS) Volunteer? Register for Hopelink’s comprehensive training by contacting GAPS volunteers are asked to make a 6 month commitment for 2-4 hours per month (hours may vary by location). The minimum age is 16. Bilingual volunteers are needed!

Travel Ambassadors

Hopelink partners with social services agencies and community organizations to provide travel training and resources to employees who work with clients. These partnerships increase client independence and mobility through reliable transportation information and education about options “beyond the bus.”

Want to provide this resource to your staff and their clients?

Register your staff for Hopelink’s free comprehensive training to learn transit basics such as trip planning and how to pay your fare, alternate transportation options, and services for specific populations including older adults and people with disabilities. Hopelink provides on-going support to keep staff up to date as programs and transportation options change. To schedule a training for your site, contact 425.943.6760 or

Mobilize! Public Transit Orientation

Hopelink’s Travel Programs provide Public Transit Orientation (PTO) excursions to small groups unfamiliar with the transportation system in the Puget Sound. This program is aimed at increasing independence and mobility of the participants on public transportation through guided trips to cultural and educational sites, service locations, or outdoor events. Agencies may determine the trip destination. Pre-trip instruction is included and bus/transit fares are provided.

For additional information, contact Travel Programs Manager at 425.943.6760 or e-mail We are also available to answer your questions over phone call or email to provide one-on-one transportation consultations.


Hopelink provides grant-funded staff support to the King County Mobility Coalition and three sub-regional mobility coalitions in King County.

King County Mobility Coalition

The King County Mobility Coalition (KCMC) supports the coordination of King County special needs transportation to better serve the community. Members include special needs transportation service providers, clients and funders, from both the governmental, non-profit, and for-profit sectors from rural and urban areas throughout King County.

The Coalition brings together individuals and organizations to share information; assess the needs of the local community and current transportation network; provide recommendations to improve the system; and educate decision-makers, community groups, and the general public.

For more information on the KCMC, please visit or contact the Mobility Manager at 425.943.6769 or e-mail

If you are interested in joining other coalitions in the Puget Sound region, please contact:

Sub-regional Coalitions

Because King County is as diverse geographically as it is demographically, these three sub-regional coalitions (the North King County Mobility Coalition, South King County Mobility Coalition, and Eastside Easy Rider Collaborative) each work together to discover transportation needs and gaps in the existing transportation infrastructure in their local areas. We work with cities and non-profit agencies to make sure that the people who need transportation have access. We also create maps and other tools to help individuals get the most out of our transit system. At the regional level, Hopelink is a member of the Puget Sound Regional Council’s Special Needs Transportation Committee.

For more information on the sub-regional coalitions, please contact the Mobility Coordinator at 425.943.6771 or e-mail


Hopelink is committed to preparing transportation providers and forming a resilient transportation network through the coordination of the Regional Alliance for Resilient and Equitable Transportation (RARET).

RARET Workgroup

The Regional Alliance for Resilient and Equitable Transportation (RARET) workgroup works to increase the life-sustaining transportation services available to seniors, people with disabilities, low-income individuals, and other vulnerable populations in the event of a major emergency such as a natural or man-made disaster, severe weather event, or terrorist incident. It will increase the preparedness and ability of special needs transportation providers to assist in the evacuation of special needs populations, transportation to emergency shelters, and/or maintaining access to life-sustaining medical services and other necessary trips. The ultimate goal of the project is to expand the network of special needs vehicles and resources available to the community to supplement the transit systems and to alleviate pressure on our emergency response fleet.
If you are interested in joining the workgroup or attending a meeting, please contact:
Zoë Jorna
Emergency Management Coordinator

Emergency Preparedness Resources

Emergency Preparedness may seem like a daunting task, but a small amount goes a long way and everyone can do it. Use the following resources to prepare yourself, your family, and your workplace.

Take Winter by Storm is a winter weather preparedness resource for all of Western Washington. Washington State has many hazards including heavy winds, earthquakes, freezing temperatures, and flooding. Check out the Take Winter by Storm website to learn what the most relevant threats are in your area. Then, use the Know Your Hazards document to create a plan.

The Washington Hazards document provides preparation and response tips to Washington’s most common hazards. Additional resources for Flooding, Heavy Wind, and Freezing Temperatures.

All-Hazard Preparedness:

Personal and family preparedness is one of the most important things. If your employees are prepared at home, they are more likely to come to work. You should encourage your employees to create a Family Emergency Plan and know Alternative Routes to Work.

Additional preparedness materials and resources include:
Driving or taking public transit in the winter can be tricky. Below is a list of resources to help you navigate the winter weather.

Other Resources, ALERT County & Emergency Management Departments


Other Resources

Dept. Social and Health Services Maps: Includes maps on Limited English Proficient populations (by county) and locations of assisted living facilities, nursing homes and other care facilities.


ALERT County


Emergency Management Departments


Transportation Demand Management (TDM)

Hopelink partners with cities and other entities to supplement their Transportation Demand Management (TDM) programs under the “Diverse Communities” component. TDM for Diverse Communities seeks to enhance the equity of services provided by targeting special needs populations that are willing and able to use alternatives to driving alone. Our definition of special needs populations include immigrants, refugees, people with disabilities, Veterans, low-income individuals, and older adults. The goal of our program is to reduce both drive-alone commute and non-commute trips, and to promote more active methods of transportation among the targeted populations. The facilities we work with to reach our targeted population include (but are not limited to) food banks, healthcare facilities, libraries, affordable housing facilities, senior/community centers, and social service agencies.

For additional information, please contact the Mobility Coordinator at 425.943.6731 or e-mail

Veterans' Transportation

Hopelink’s Veterans Transportation Program works with community partners to identify gaps and improve transportation services for Veterans, service members, and their families. We provide transportation resources and maintain an online tool,—a single web destination for Veterans, caregivers, and service providers to access the available transportation options in King, Pierce, and Snohomish Counties. Contact for any inquiries about Veterans transportation.



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